Why can't Spamdrain connect to my e-mail provider?

First of all, contact your e-mail provider and make sure their servers are working as expected. It could simply be that your provider has a temporary disturbance which prevents anyone, not just Spamdrain, from connecting to their servers.

If there are no disturbances at your provider, it could be that they are blocking our servers. Please ask them to make sure their firewall isn't blocking any of the following IP addresses:

85.25.207.204
85.25.207.221
85.25.207.243
85.25.217.223
85.25.218.200
85.25.237.107
85.25.74.85
188.138.102.7
188.138.41.110
188.138.75.226

If this does not resolve the issue please contact Spamdrain support.

Have more questions? Submit a request

10 Comments

  • 0
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    kilohana

    Gmail will no longer allow Spam Drain access. I need to cancel a couple of the addresses accordingly. How do I do that?

     

  • 0
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    Oleksandr

    Hi,
    We have replied to your ticket.
    Please check it and get back to us if there is further assistance needed. 
    Thanks!

     

  • 0
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    garick

    Not working

  • 0
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    Oleksandr

    Hi Garick,
    We have replied to your request through ticket. Please check it and get back to us if there is still an issue. 
    Thanks!

     

  • 0
    Avatar
    dwray1

    Haven't received SpamDrain report since Sept. 12

  • 0
    Avatar
    Oleksandr

    Hi,
    We have replied to your ticket with the solution to the issue you are experiencing, 

    Thanks!

  • 0
    Avatar
    mmsrockport

    Tried suggested fix . Says it can’t identify my server

  • 0
    Avatar
    Oleksandr

    Hi mmsrockport

    We have replied to the ticket you have created. Please check the response and let us know if we can be of any further assistance. 

    Thanks!

     

  • 0
    Avatar
    Ted

    I have tried all of the suggestions and still cannot get filtering for tclair@thinroute to work HELP!

  • 0
    Avatar
    Oleksandr

    Hi Ted, 

    We have replied to you in ticket. 


    Please check it and get back to us if needed. 

    Thanks!

     

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